Frequently Asked Questions

My Account

1.How can I get access to iPesa loans?

Our lending platform can be accessed through Google Play. Open Google Play and search for “iPesa” APP, then download and start to sign-up with your phone number.

You can also click on this link to download directly.

2.How do I change my personal details?

To edit your personal details, click “My Account” and click “Edit” under “Personal Info”.

3.Which networks does iPesa support?

In Kenya, we support Safaricom right now. We hope to expand our coverage in the near future.

4.Can I change my national ID number after I receive a loan?

Unfortunately, not. At iPesa, we conform to the highest standards of data integrity. This means that you cannot change information that was previously used to process a successful loan application. You must double check the information before you click submit button.

5.Can I delete my account?

Per our Terms of Service and our Privacy Policy, we collect information from you to determine whether you qualify for a loan. We do not sell or distribute this information for any other purposes.

If you would like to discontinue your relationship with iPesa, you may uninstall the APP.

Eligibility Criteria

1.What is required to receive a iPesa loan?

Requirements are simple - all you need to apply is your Safaricom phone number, National ID and answering few questions. We will also request access to the data on your phone in order determine your eligibility.

2.How does iPesa make a lending decision?

iPesa uses data from your phone, including your handset details and financial transaction SMS messages to make lending decisions. We combine this with your iPesa repayment history to build an individualized credit score, which determines the loan offers you receive.

3.Why was I rejected for a loan?

If you don’t get accepted when you apply, don't worry! Sometimes it may take several attempts to qualify for a loan. We encourage you to continue saving data on your phone and to reapply after the period stipulated.

4.How can I increase my chance of being accepted?

iPesa uses data from your phone as well as other sources to make a lending decision. To increase your chances of approval, please make sure to save the data on your phone, keep good credit with all other lenders, and correctly input your account details.

Loan Offers

1.How do I apply for a loan?

Open Google Play and search for “iPesa” APP. After download, you can open the APP and follow the process to apply for a loan.

2.How much can I borrow??

Currently our loan sizes range from Ksh 2000 to Ksh 10,000. If you repay loans as scheduled, the amount that you can borrow will increase.

3.How long does the application process take?

It will take a few minutes.

4.What interest rate does iPesa charge?

Interest rates are determined by a number of factors, including your repayment history with iPesa and the cost of lending for us. Depending on these factors, the origination fee is charged 15% for a term of 14 days.

Borrowers are required to cover any mobile money transaction fees, such as M-PESA charges, associated with repaying the loan. Standard SMS and data charges by your mobile carrier may apply.

5.How to fill your family and emergency contact’s information?

Your family and emergency contacts are the person that can prove your reliability, credibility and honesty. We may contact him/her when we decide the loan. Please fill the contact’s information carefully.

Repayment

1.How should I repay iPesa loan via M-PESA?

iPesa paybill number is 192010. To make a repayment with M-PESA, follow these steps:
1. Navigate to MPesa in your Safaricom menu on your phone
2. Select Lipa na M-PESA
3. Choose the Paybill option
4. Enter the Paybill number 192010
5. For account number, enter your MPesa number on which you received your iPesa loan
6. Enter your repayment amount
7. Enter your M-PESA pin
8. Confirm that all details are correct and press “OK”.

2.Where can I see my repayment plan?

To view your repayment information, kindly click “My Account”, then choose “My Repayment”. You will be able to see your due date and the amount.

3.My repayment didn't reflect. What should I do?

If you do not receive confirmation from iPesa that your repayment was received within a few hours, kindly send us the transaction confirmation message you received and the number you used to make the payment via “Customer Care”.

4.Can I repay early?

Early repayment is accepted. We strongly encourage you to repay your loan on time to increase your loan offer amount.

5.What happens if I overpay my loan?

After reconciliation of all payments, excess funds will be reversed to your M-PESA account within 15days.

6.Can I pay a loan on behalf of someone else?

Yes, you can pay through the M-PESA paybill and the account being the mobile number of the person who took the loan.

Late Repayment and CRB

1.What will happen if I pay my loan late?

Late loan repayments automatically incur a fee of 2% per day. It is therefore advised that one does not exceed the due date.
Repay the loan by its due date allows you to access larger loan sizes. Late repayments will affect your ability to get subsequent or larger loans.
If you are very late on your payments, we report to the Credit Reference Bureau (CRB). Blacklisting by the CRB may affect your ability to borrow from other lenders.

2.Can I request to repay my loan at a later date?

Unfortunately, iPesa cannot alter your repayment plan after you've received a loan. If you are unable to repay the full amount due, we advise you to start making partial repayments as soon as possible.

3.What is a Credit Reference Bureau?

A Credit Reference Bureau (CRB) collects credit information on individuals and can provide your repayment performance data to banks, lenders, and potential employers. CRBs help promote financial inclusion and prevent over indebtedness.

4.What should I do when I clear my defaulted loan?

We will update and forward your details to the CRB for clearance. If you wish to acquire a certificate of clearance, kindly check with the CRB within a week of making your repayment.

5.To which Credit Reference Bureaus do you report?

We report to Metropol.

6.How can I get my batch number?

If your account has been cleared with the CRB, please message customer care to receive the batch numbers for Metropol and TransUnion to follow up on your certificate.

Security & Privacy

1.Can I trust iPesa with my data?

We use world-class data security and encryption techniques to protect the data you share with us. iPesa never shares your information with third parties unless it is for dedicated business purposes, such as reporting defaulted loans to authorized credit bureaus. We do not sell your data or credit profile.

2.Why does iPesa need my National ID?

iPesa uses your national ID to ensure your account belongs to you, and so that no one else can apply for a loan using your account. We understand that this is very sensitive information and take our customer privacy very seriously. If you have additional concerns, please contact the iPesa customer service team.

3.Why do you need permission for my phone?

iPesa uses data from your phone, including your handset details and financial transaction messages to make lending decisions. These data are a crucial part of our decision-making process, and allow us to provide seamless and efficient financial services.

4.How do I give permissions to iPesa on my phone?

In your Android Phone, kindly go to Settings > Apps > iPesa > Permissions and make sure that you have enabled iPesa to access everything requested.

5.What are your Terms of Use and Privacy Policy?

Please read our Terms of Use and Privacy Policy

6.How can I get my batch number?

If your account has been cleared with the CRB, please message customer care to receive the batch numbers for Metropol and TransUnion to follow up on your certificate.